This year we’ve sold more tickets than ever before, sold out with a few months to go and we wanted to clarify the process for those who have bought tickets but are no longer able to come as it’s a common question we get.
Every person who has bought a ticket will have received an email with an e-ticket. It may well be in your junk or spam folder so please check there if you don’t have one. If you still can’t find that, please get in touch and we can help.
“I can’t go anymore, can I have a refund or sell my ticket?”
Unfortunately, we are not able to offer refunds on un-needed tickets, however you are able to transfer your ticket to someone else. If you can no longer attend and have agreed to sell/transfer your ticket to someone else, you must forward the confirmation and e-ticket to the buyer.
If you’re buying a ticket and want to check it’s from a genuine seller, feel free to get in touch with us and we can clarify. All re-sales must be at face value – please let us know if someone is trying to profit from them.
We have updated our ticket system to an electronic system this year which will not issue more than one wristband per ticket. We have also moved Wristband Exchange to the front of Gorilla. This will mean we are able to process tickets much quicker and reduce queue length. Please make sure you arrive early and have your e-ticket ready as this will help the process go smoothly.